I ordered a new washer and freezer through Home Depot. Delivery was scheduled for Wednesday, January 11th. I took the day off and called first thing in the morning to confirm the delivery time. And that’s when I found out that they’d entered our phone number into their system in correctly, couldn’t get ahold of us to schedule the delivery, so they’d CANCELLED the order. The number they had in their system started with 503 instead of 403. The area code was wrong. To say I was frustrated is putting it mildly. I told the girl how ridiculous it was, and asked why they couldn’t figure out the area code. I live in ALBERTA which only has two area codes! To which she replied “I’m in Montreal”. Which I guess means they can’t figure out anything beyond their own backyard. And then she asked, did I want to re-order. Well, OF COURSE I didn’t want to reorder from them but on the other hand, I had done my research, knew what I wanted and they had the best prices so I ended up caving. And then, not surprisingly, her computer froze up and she passed me off to a colleague.
Gentleman number 2 was pleasant and since I’d already vented I was able to be a bit more civil with him. I was also beginning to feel a bit guilty about my behaviour. Even though THEY didn’t know I’m a Christian, I know I am (and of course, God knows everything) so I figured I better start acting like it. It took forever to complete the order and at one point the guy thanked me for my patience. I was feeling pretty convicted by that point and apologized for being a little testy with them. Apparently, compared to other callers, I was being patient! It was a long, long process but by the end of it I once again had a washer and freezer ordered with delivery now scheduled for FEBRUARY 11th. They matched the original price (appliances had been on sale) and waived the delivery fee. Woo hoo.
So, good news, I’m getting my appliances. Bad news, on Saturday my washer, which has been on it’s last legs, died. It’s done, finished, kaput. And my new washer doesn’t come for four weeks. Good news, I had wondered if I was ordering the washer too soon ... I hated to get a new one if the old one still had months left to go ... but it looks like I’m not too soon. Bad news, I don’t know if I have enough socks and underwear to last four weeks!
